Refund policy
Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason, you are not satisfied with your purchase, we offer a 30-day money-back guarantee.
Refunds
To be eligible for a refund, you must contact us within 30 days of your purchase. To initiate the refund process, please email us at [insert email address here] with your name, order number, and reason for the refund. Once we receive your request, we will review it and notify you of the status of your refund.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.
If your purchase was made using a discount code, we will refund you the amount that you paid, which is the discounted price.
Non-refundable items
The following items are not eligible for a refund:
- Digital products that have been downloaded or accessed
- Gift cards
- Sale items
Shipping costs are non-refundable.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at arkitype.my@gmail.com
Exchanges
We do not offer exchanges at this time.
Contact us
If you have any questions or concerns about our refund policy, please contact us at arkitype.my@gmail.com